TERMS AND CONDITIONS OF THE IceQueen Design ONLINE STORE

of April 16, 2023

INFORMATION ABOUT THE ENTREPRENEUR

The Online Store operating at www.IceQueenDesign.com is run by:

Ice Queen Design Ewa Pik
ul. Słowicza 7
05-552 Łazy
NIP:5342169064 REGON: 017345473

CONTACT:
e-mail: emilia@icequeendesign.com

§1 Definition

The terms used in the Regulations mean:

1. IceQueen Design - sole proprietorship Ice Queen Design Ewa Pik with its registered office at ul. Słowicza 7, 05-552 Łazy, with a tax identification number NIP: 5342169064, REGON number: 017345473, run by Ewa Pik;

2. Customer - a natural person or a legal entity using the Online Shop, and in particular, which makes an order in the Online Shop, a natural person or a legal entity who under applicable legislation has legal capacity to perform such actions;

3. Consumer – a Customer who falls under the definition of a Consumer provided in an applicable legislation;

4. Civil Code - Act of April 23, 1964 (Journal of Laws No. 16, item 93, as amended);

5. Regulations - these Regulations for the provision of electronic services as part of the IceQueenDesign.com Online Store;

6. Online Store - a website available at www.IceQueenDesign.com, through which the Customer may, in particular, place Orders;

7. Goods - products presented in the Online Store;

8. Sales contract - a contract for the sale of Goods within the meaning of the Civil Code, concluded between IceQueen Design and the Customer, concluded using the Store's website;

9. Act on special conditions of consumer sales - Act of 27 July 2002 on special conditions of consumer sales and amending the Civil Code (Journal of Laws No. 141, item 1176, as amended);

10. Act on the provision of electronic services - the Act of 18 July 2002 on the provision of electronic services (Journal of Laws No. 144, item 1204, as amended);

11. Order - the Customer's declaration of will, aiming directly at the conclusion of the Sales Agreement, specifying in particular the type and number of Goods in the Online Store's assortment at the time of placing the order, the method of payment, the method of delivery of the Goods and the Customer's data, constituting the submission of IceQueen Design by the Customer an offer to conclude a contract sale of the Goods being the subject of the Order via the Online Store

12. Order processing time - the number of business days in which IceQueen Design will execute and complete the Order placed by the Customer in the Online Store, hand the ordered Goods over to the carrier and deliver the ordered Goods via the carrier to the place indicated by the Customer in the Order;

13. Business days - weekdays from Monday to Friday, excluding Polish statutory holidays;

§2 General provision

1. These Regulations define the rules for using the Online Store available at www.IceQueenDesign.com, in particular the rules for concluding sales contracts for Goods in the Online Store's assortment via the Online Store, the rules for the performance of these contracts and the rules for the complaint procedure.

2. These Regulations are the regulations referred to in art. 8 of the Act on the provision of electronic services.

3. The Online Store operating at www.IceQueenDesign.com is run by Ice Queen Design Ewa Pik with its registered office at ul. Słowicza 7, 05-552 Łazy, NIP: 5342169064, REGON: 017345473

4. These Regulations specify in particular:

a) the rules for registering and using an account within the Online Store;

b)terms and conditions for making an electronic reservation of products available in the Online Store;

c) terms and conditions for placing Orders electronically as part of the Online Store;

d) the rules for concluding Sales Agreements using the services provided as part of the Online Store;

d) the rules of the complaint procedure;

5. In order to use the Online Store, the Customer should obtain access to a computer station or end device with Internet access on their own.

6. Customers can access these Regulations at any time via the link on the home page of the website www.IceQueenDesign.com and download and print it.

7. Consolidation, security, disclosure and confirmation to the Customer of the relevant provisions of the Agreement for the sale of Goods takes place via e-mail. Current and previous Orders are available within the account, after logging in.

8. Information about the Goods provided on the Store's websites, in particular their descriptions, parameters and prices, constitute an invitation to conclude a contract, within the meaning of art. 71 of the Civil Code.

§3 The rules for using the Online Store

1. In order to ensure the security of the transmission of messages and data in connection with the services provided on the Website, the Online Store takes technical and organizational measures appropriate to the degree of threat to the security of the services provided, in particular measures to prevent the acquisition and modification by unauthorized persons of personal data sent on the Internet

2. In particular, the Customer is obliged to:

a) not to provide or transmit content prohibited by law, e.g. content promoting violence, defamatory or violating personal rights and other rights of third parties,

b)use the Online Store in a way that does not interfere with its functioning, in particular through the use of specific software or devices,

c) not to take actions such as: sending or posting unsolicited commercial information (spam) as part of the Online Store,

d) use the Online Store in a way that is not inconvenient for other customers and the owner of the Store,

e)use any content posted as part of the Online Store only for your own personal use,

f) use the Online Store in a manner consistent with the provisions of applicable law, the provisions of the Regulations, as well as with the general principles of using the Internet.

§4 The procedure for concluding a Sales Agreement

1. In order to conclude a Sales Agreement via the Online Store, go to the website www.IceQueenDesign.com, select the Goods, their color and size, taking further technical steps based on the messages displayed to the Customer and information available on the website.

2. The selection of the ordered Goods by the Customer is made by adding them to the basket.

3. While placing the Order - until the "Order" button is pressed - the Customer has the option of modifying the entered data and in the selection of the Goods. For this purpose, follow the messages displayed to the Customer and the information available on the website.

4. Pictures of the Goods reflect their actual appearance as faithfully as possible. However, we would like to inform you that due to the nature of the natural raw materials our footwear is made of, their colors and sizes may vary slightly. In addition, in the case of shoes with fur, depending on where it is cut, the fur can be longer/shorter, more or less dense.

5.After the Customer using the Online Store provides all the necessary data, a summary of the placed Order will be displayed.

a) the subject of the order,

b) the unit and total price of the products or services ordered, including delivery costs and additional costs (if any),

c) selected payment method,

d) selected delivery method,

e) delivery time,

6.In order to send an Order, it is necessary to accept the content of the Regulations, provide personal data marked as mandatory and press the "Order" button.

7. Sending the Order by the Customer is a declaration of will to conclude a Sales Agreement with IceQueen Design, in accordance with the Regulations.

8. After placing the Order, the Customer receives an e-mail containing the final confirmation of all important elements of the Order.

9. The contract is considered concluded when the Customer receives the e-mail referred to above.

§5 Goods delivery

1. The delivery of the Goods takes place to the address indicated by the Customer when placing the Order.

2. The delivery of the ordered Goods is carried out by courier

Delivery costs will be indicated at the time of placing the Order.

In exceptional cases, it is also possible to collect the Goods in person (contact the Store's Customer service by e-mail to agree on the date of collection of the footwear)

3.The Order Processing Time consists of:

– the time of posting the payment;

– the time of manufacturing and completing the Goods, which is from 2 - in the case of ready-made shoes "right away" - to 7-10 Business Days;

– courier delivery time

Europe
– DPD Courier - sheduled (non-guaranteed) delivery within 2-5 business days depending on destinations

Outside of Europe
– Courier services broker allekurier.pl - scheduled (non-guaranteed) delivery within 3-7 business days depending on destinations
The estimated delivery time does not include the time of possible customs clearance
For non-EU countries, duties and taxes may apply. These rates vary depending on the country to which the goods are shipped.

The delivery time for orders is indicative. Depending on many factors, it can be appropriately shortened or extended!

The order fulfillment time may be extended in the event of problems in contact between the courier and the recipient or due to independent reasons attributable to the courier company DPD, FedEx, UPS or courier services broker allekurier.pl

§6 Prices and Payment Methods

1. The prices of the Goods do not include the delivery fee, which is added separately and after selection by the Customer when placing the order

2. The Customer has the option to pay for the Order via:

a) PayPal

b) PayU
c) a traditional transfer, e.g. at a bank or other branch to one of the Store's account numbers below:

24 1090 2590 0000 0001 4883 8499 - for transfers in the PLN currency

IBAN: PL30109025900000000148838585 - for transfers in the EUR currency

SWIFT/BIC: WBKPPLPP

BANK: Santander Bank Polska S.A. with its registered office in Warsaw, at al. Jana Pawła II 17, 00-854 Warsaw

specifying the Order number in its title

§7 Right to withdraw from the contract

1. A Consumer who concludes a distance agreement can withdraw from this agreement within 14 days without giving any reason thereof and without incurring any costs, except the costs specified in points 6, 7 and 8 below. A notice on the right of withdrawal from the agreement, including in particular, information on the method and deadline for performing the right to withdraw from the agreement, and on the costs borne by the Customer when returning the products in the event of a withdrawal, constitutes Appendix 1 to these Regulations.

2. The lapse of the period for withdrawing from the agreement starts from the moment the goods are taken over by the Consumer or a third party other than the carrier indicated by him.

3. The Consumer may withdraw from the Contract by informing IceQueen Design of his decision to withdraw from the Contract by way of an unequivocal statement, for example by sending a letter by post to the following address: IceQueen Design, ul. Słowicza 7, 05-552 Łazy, with the note "Return" or sending this statement via e-mail to the following address: emilia@icequeendesign.com

A declaration of withdrawal from the Contract can be submitted using the withdrawal form, the template of which is attached as Appendix 2 to these Regulations, but it is not mandatory.

4.To meet the withdrawal deadline, it is sufficient to send information regarding the exercise of the right to withdraw from the contract before the withdrawal period expires.

5. In the event of withdrawal from the contract, the Consumer is obliged to return the Goods to IceQueen Design immediately, but not later than within 14 days from the date on which the Consumer informed IceQueen Design about the withdrawal from the contract. To meet the deadline, it is sufficient if the Consumer sends back the goods before the expiry of the 14-day period to the following address: IceQueen Design Ewa Pik, ul. Słowicza 7, 05-552 Łazy, with the note "Return".

6. The consumer is obliged to bear the direct costs of returning the Goods, in particular duties and taxes related to the return of the Goods.

7.In the event of withdrawal from the Contract, IceQueen Design shall immediately, not later than within 14 days from the date of receipt of the Consumer's statement on withdrawal from the contract, return to the Consumer all payments received from him, including the costs of delivering the Goods, but with the exception of additional costs resulting from the Customer's choice a method of delivery other than the cheapest standard delivery method offered by IceQueen Design.

8. In the event of withdrawal from the Contract for the sale of all countries outside the European Union, IceQueen Design will immediately, not later than within 14 days from the date of receipt of the returned Goods, return to the Consumer the payments received for the Goods, not including the shipping costs incurred by the Consumer.

9. The refund will be made by IceQueen Design using the same payment methods as used by the Consumer.

10. IceQueen Design may withhold the reimbursement of payments received from the Consumer until receipt of the Goods back.

12. The Consumer does not have the right to withdraw from a distance agreement with respect to the following agreements:

a) agreements on performing services, if the entity performed the service with the explicit consent of the consumer who was informed prior to the service provision that after performing the service by the entity the Consumer will lose the right to withdraw from the agreement;

b) agreements that concern a customized product that is not prefabricated, but produced according to the Customer’s instructions, or aimed at fulfilling their individual demands;

c) agreements that concern products with short shelf life period.

§8 Exchange

1. IceQueen Design provides the Customer with the opportunity to exchange the Goods within 14 days from the date of its delivery. A replacement request can be submitted to the e-mail address emilia@icequeendesign.com

2.The Customer may exchange the Goods for:

a) same model, different size;

b)another model, at a lower, higher or the same price;

3. Exchange of the Goods is possible only for the Goods currently on the IceQueen Design website.

4. In order to exchange the Goods, the Customer should properly secure the shipment. As part of the exchange, the goods should be sent to IceQueen Design by registered mail, the cost of which is borne by the Customer. The cost of shipping the new Goods to the Customer is borne by the Customer.

§9 Complaints regarding the Goods

7. The warranty is granted for a period of one year, counting from the date of delivery of the footwear to the buyer. Liability under the warranty covers only defects resulting from causes inherent in the sold footwear. Footwear with natural wear and tear or mechanical damage and defects caused by lack of or improper maintenance are not subject to complaint.

8. Complaint conditions:
– Dirty, worn, neglected, wet, unmaintained or improperly maintained footwear is not subject to complaint
– Footwear with leather lining, without lining or with a leather sole may stain and this is not a defect
– Damage resulting from natural wear and tear (e.g. soles, heel tips, linings) and mechanical damage (locks, buckles, soles) are not subject to complaint.

§10 Complaints regarding the provision of services by electronic means

1. We take steps to ensure the proper operation of the Store, to the extent that results from the current technical knowledge and undertakes to remove any irregularities reported by customers within a reasonable time.

2. Irregularities related to the functioning of the Store may be reported by the Customer to the following address:

Ice Queen Design Ewa Pik
ul. Słowicza 7
05-552 Łazy

or by e-mail to emilia@icequeendesign.com

3. n the complaint, the Customer should provide his name and surname, correspondence address, type and date of occurrence of irregularities related to the functioning of the Store.

4. IceQueen Design undertakes to consider each complaint within 14 days, and if it was not possible, to inform the Customer within this period when the complaint will be considered.

§11 Personal Data Protection

1. The administrator of personal data within the meaning of the Personal Data Protection Act is the company Ice Queen Design Ewa Pik - art. 24 sec. 1 point 1 sec. About personal data protection.

2. Providing personal data by the Customer is voluntary, but necessary in order to set up an Account, use certain Electronic Services, conclude a Sales Agreement or make a Reservation.

3.Detailed information on the protection of personal data is contained in the "Privacy Policy" tab available in the Online Store.

§12 Final Provisions

1. Information and pricelists on the webpage of the Online Shop at https://IceQueenDesign.com/ relate to products presented in the Online Shop and do not constitute an offer but merely an invitation to give an offer.